Device Reset Instructions

Data Only Modem


•         Unplug the power cord from the back of the modem. Leave the device unplugged for 30-60 seconds. Verify you have unplugged the correct cord by checking that all the lights on the modem are turned OFF.

•         Plug the power cord back into the modem.

•         Wait for the power and Internet lights to turn green or blue depending on the modem type.

•         Try connecting to the Internet.


Telephone & Data Modems


•         Locate the “RESET button on the back of the modem/device.

•         Using a small object such as a pen or a paper clip, insert the object into the “RESET” pin hole.

•         Firmly press the “RESET button and immediately release. Indicator lights on the modem will flash off and then try to regain connectivity.

•         This RESET can take up to five minutes to reestablish connection. Try to access the internet & telephone to verify the problem has been temporarily resolved.

•         IF the above does not work, please unplug power from phone/modem device.  Once that is done, remove battery from the device.  Wait 60-90 seconds, then replace battery and plug device back in to power.