Network Status

Currently we are experiencing an outage to Video/TV/Cable services due to maintenance.  Our technicians are aware and are working to complete maintenance as soon as possible.  We apologize for any inconvenience.

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Recently we have seen an increased call volume in relation to 3rd party email apps and Zoho, Zoho recently made changes requiring 3rd party app to use app specific passwords

If you use a 3rd party mail app like apple mail, outlook, etc, you will need to create an application specific password.

To do this, go to our website, myactv.net, then login to your email under the "Check your email" option.  After that, on the email page, look in the top right corner for a profile picture, click it once, it will expand, click it again then go to Security which should be on the left, the look for App Passwords or Application Specific Passwords

Click generate an application specific password, it ask for what application you are using, fill it out and then it will show you a randomly generated password, write this down somewhere as it will not show up again.  Keep in mind the password generated is for each individual device and application, if you need more, you will have to generate more

After the password is generated then go into your settings in your Email application such as Apple mail or Outlook and replace the current password with the one generated, If you are unsure how to do this, contact whoever makes the 3rd party email application such as Apple

If you have any further question, feel free to contact tech support directly