Customer Phone Portal - Voicemail Management

Voice Management allows you to specify how to handle your voice messages. Use Unified messaging if you want to use your phone to retrieve voice messages. You can also just choose to send the message to your e-mail and not use the phone for voice messaging.  This feature is on by default.

To Manage via Portal:

  • Select "Voicemail Management" on the left hand side.
  • On should be selected by default. 
  • Select from the following options:
    • Send all calls to Voice Mail - All calls will be directed to voicemail if checked.
    • Send Busy Calls to Voice Mail
    • Send Unanswered Calls to Voice Mail - All unanswered calls will be directed to voicemail if checked.
  • When a message arrives, configure the following settings:
    • Use unified messaging - this feature allows you to check "Use Phone Message Waiting Indicator" (provides stuttered dial tone and/or blinking light on some phones) to indicate a message is waiting.
    • Forward it to this e-mail address - an email address can be provided so the voice messages will be sent there.
  • Additional Settings:
    • Notify me by e-mail of the new voice message at this address - an alternative email address can be provided to notify that a new message is waiting along with the caller info and the date/time of the call.
    • E-mail a carbon copy of the voice message to - if a carbon copy of your messages is desired to go to another email address.
    • Transfer on "0" to Phone Number - callers can press 0 during your outgoing voice message and be transferred to another number, such as a mobile phone or auto attendant.  If 0 is pressed, the recording is aborted, no message is left and the caller is transferred.
  • Click Apply.  The change is effective immediately.

To Deactivate via Portal:

  • Select Off.
  • Click Apply.  The change is effective immediately.

To Access Voicemail via telephone Initially:

  • Dial the 10 digit phone number, or dial *62.
  • A prompt will play for the passcode.  Press 4227, then #.
  • A prompt will play to change the current passcode.  Enter a new passcode, followed by the # key.
  • A prompt will play to confirm this new passcode.  Enter the passcode again, followed by the # key.
  • A prompt will play to record the greeting.  After the beep, record the greeting, then press the # key.
    • If finished with the recording, press *
    • To re-record, press 1.
    • To listen to the current recording, press 2.
  • You are now placed in your mailbox.

To clear the message waiting indicator without erasing messages, dial *99.

To Retrieve Voicemails:

A stuttered dial tone will be present if there are voicemail messages available.

  • Dial the 10 digit phone number, or dial *62.
  • Enter the passcode, and press the # key.
  • Press 1 to access the voicemail box.
  • You will be advised about your new messages.
    • To listen to your voice messages, press 1.
  • The first message will be played, with the time and date.
    • To Save the message, press the # key.
    • To Erase this message, press 7
    • To Repeat this message, press 2.
    • To Play the message envelope, press 5.
    • To go to the next message, press 6
    • To call back the caller, press 8.
    • For additional options, press 9
    • To return to the previous menu, press the * key.

If no options are picked, previously saved messages will be reviewed.

To Retrieve voicemail from another phone:

  • Dial the 10 digit phone number, wait until the voicemail greeting starts to play, then press the * key.
  • Enter the passcode, and press the # key.
  • Press 1 to access the voicemail box.
  • You will be advised about your new messages.
    • To listen to your voice messages, press 1.
  • The first message will be played, with the time and date.
    • To Save the message, press the # key.
    • To Erase this message, press 7
    • To Repeat this message, press 2.
    • To Play the message envelope, press 5.
    • To go to the next message, press 6
    • To call back the caller, press 8.
    • For additional options, press 9
    • To return to the previous menu, press the * key.

If no options are picked, previously saved messages will be reviewed.

Aliases

Messaging Aliases allows you to enter numbers, which when called from, make your voice messaging box act as if you called from your office phone.

To Activate via Portal:

  • Enter the phone number you wish to use.
  • Click Add.
  • Repeat as necessary.
  • Click Apply

To Delete a number:

  • Check the box under the "Delete" column.
  • Click Apply.  The change is effective immediately.

Greetings

Greetings allows you to set the number of rings before reaching your voice messaging box.

To Manage via Portal:

  • Busy Greeting:
    • System Greeting - generic greeting
    • Personal Greeting - load a file to play personal greeting.
  • No Answer Greeting:
    • System Greeting - generic greeting
    • Unavailable Greeting - load a file to play personal greeting.
  • Alternative No Answer Greetings
    • Configure Greeting Name, along with uploading a file to load the alternative greeting.  You can create up to three alternatiave greetings.
    • Select Greeting.
    • Number of rings before greeting - configure up to 5.
  • Click Apply.

Voicemail Password

Reset your 4-digits voicemail password.

To Reset via Portal:

  • Type new password.
  • Confirm new password.
  • Click Apply.

Voice Portal

Voice Portal allows you to set a Personalized Name (upload a WAV file to use as your name for Auto Attendant and Voice Messaging) and set voice portal auto-login option.

To Manage via Portal:

  • Select "Use Personalized Name for Auto Attendant and Voice Messaging"
  • Upload a file to provide a recording.
  • If needed, select "Auto-login to Voice Portal when calling from my phone.
  • Click Apply.

 

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