Customer Phone Portal - Basic Features

Anonymous Call Rejection

Anonymous Call Rejection allows you to reject calls from callers who have blocked the display of their number. Only deliberate anonymous numbers are rejected. Callers whose numbers are unavailable are not rejected. Callers that are rejected are informed that you are not accepting calls from unidentified callers. Your phone does not ring and you do not receive any indication that they called. However, this does not apply to calls within your group.  This feature is off by default.

To Activate via Portal:

• Select On and click apply.  The change is effective immediately.

To Deactivate via Portal:

• Select Off and click apply.  The change is effective immediately.

To Activate via telephone:

• Dial *77.  The change is effective immediately.

To Deactivate via telephone:

• Dial *87.  The change is effective immediately.

Call Forwarding Always

Call Forwarding Always allows you to forward all your incoming calls to a different phone number, such as your cell phone. You can also make your primary phone emit a short ring burst to inform you if you are next to your phone when the call is forwarded by using the Ring Reminder. Ringer Reminder will let 1 ring play at the original telephone number, to remind you that calls are being forwarded.  After the initial ring, the phone will fall silent and the call is forwarded.  This is important when you have forgotten the service is turned on and you are at your primary phone waiting to receive calls. Note that the address (phone number) you forward your calls to must be permitted by your outgoing calling plan. You can also set the phone number to forward to using the voice portal or on the phone using the feature access code.  This feature is off by default.

To Activate via Portal:

• Select On and provide the telephone number to forward to. 
• If desired, checkbox "Play Ring Reminder when a call is forwarded". 
• Click Apply.  The change is effective immediately.

To Deactivate via Portal:

• Select Off and click Apply.  The change is effective immediately.

To Activate via telephone:

• Dial *72.  The change is effective immediately.

To Deactivate via telephone:

• Dial *73.  The change is effective immediately.

Call Forwarding Busy

Call Forwarding Busy allows you to forward all your incoming calls to a different phone number if your phone is currently busy. Use this service when you would rather have a secondary number in place to receive calls to instead of the caller being sent to your voice messaging box. Note that the address (phone number) you forward your calls to must be permitted by your outgoing calling plan. You can also set the phone number to forward to using the feature access code.  This feature is off by default.

To Activate via Portal:

• Select On and provide the telephone number to forward to. 
• Click Apply.  The change is effective immediately.

To Deactivate via Portal: 

• Select Off and click Apply.  The change is effective immediately.

To Activate via telephone: 

• Dial *90.  The change is effective immediately

To Deactivate via telephone:

• Dial *91.  The change is effective immediately.

Call Forwarding No Answer

Call Forwarding No Answer allows you to forward all your calls to a different phone number when you do not answer your phone. Use this service when you would rather have a secondary number in place to receive calls to instead of the caller being sent to your voice messaging box.  The number of rings prior to forwarding can be configured here as well.  You may choose none, 2, 3, 4, 5 or 6 number of rings prior to forwarding.  This feature is off by default.

To Activate via Portal:

• Select On and provide the telephone number to forward to.
• If desired, select the number of rings before forwarding. 
• Click Apply.  The change is effective immediately.

To Deactivate via Portal: 

• Select Off and click Apply.  The change is effective immediately.

To Activate via telephone: 

• Dial *92.  The change is effective immediately.

To Deactivate via telephone:

• Dial *93.  The change is effective immediately.

Call Forwarding Not Reachable

Call Forwarding Not Reachable automatically forwards your incoming calls to a phone number of your choosing, when activated, if the device your phone is connected to loses contact with our Digital Voice System, such as the eMTA losing contact with Antietam Broadband. Note that the phone number you forward your calls to must be permitted by your outgoing calling plan.  This feature is off by default.

To Activate via Portal: 

• Select On and provide the telephone number to forward to. 
• Click Apply.  The change is effective immediately.

To Deactivate via Portal:

• Select Off and click Apply.  The change is effective immediately.

To Activate via telephone:

• Dial *94.  The change is effective immediately.

To Deactivate via telephone:

• Dial *95.  The change is effective immediately.

Call Forwarding Selective

Call Forwarding Selective allows you to forward specific calls matching your pre-defined criteria to a different phone number. Use this service to forward calls from your manager, a family member, or an important customer to your cell phone, alternate business phone, or home phone. The criteria for each Call Forwarding Selective entry can be a list of up to 12 phone numbers or digit patterns and a specified time schedule. All criteria for an entry must be satisfied for the call to be forwarded (phone number and day of week and time of day). If the call is not forwarded, the call continues as if this service was not turned on.  Ring Reminder is also available with this feature.  This feature is off by default.  Note: This feature is only available via portal.

To Activate via Portal:

• Select On and provide the default telephone number to forward to.  Scroll down and provide:
• Description for criteria, required field
• Select a Time Schedule
• Choose to use default number or forward to an additional number.
• Choose between calls from any phone number, any private number or any unavailable number.  Additionally, up to 12 specific numbers can be provided for that criteria entry.

• Click Add.  Repeat this process as needed for different call selective entries.
• Once call selective entry has been created, click the check box under the "active" column to activate or deactivate. 
• Click Apply.  The change is effective immediately.

To Deactivate via Portal:

• Select Off and click Apply.  The change is effective immediately.

Calling Line ID Delivery Blocking

Calling Line ID Delivery Blocking allows you to block your number from being shown when calling other numbers. Members of your group can still see your number when they are called. You have the choice of turning it on or off for all calls and then selectively turning it back on or off using the feature access codes.  Note: turning this feature on in the portal blocks all calls until the feature is deactivated.  This feature is off by default.

To Activate via Portal:

• Select On and click Apply.  The change is effective immediately.

To Deactivate via Portal:

• Select Off and click Apply.  The change is effective immediately.

To Activate PER CALL via telephone:

• Dial *67, then the number you wish to call to keep the Calling Line ID blocked.  Note: this process must be repeated with each additional call if you have this feature switched to Off in the portal.

To Deactivate PER CALL via telephone:

• Dial *65, then the number you wish to call to allow Calling Line ID Delivery.  Note: this process must be repeated with each additional call if you have this feature switched to On in the portal.

Calling Name Retrieval

Calling Name Retrieval looks up the name of a caller in an external database when the name did not arrive with the original call. This is helpful to identify callers when using the CommPilot Call Manager, a phone that displays CLID information, or other call client.  This feature is on by Default.

To Deactivate via Portal:

• Select Off and click Apply.  The change is effective immediately.

To Activate via Portal:

• Select On and click Apply.  the change is effective immediately.

Call Waiting

Call Waiting allows you to receive another call while you are on the phone. You can turn it on or off for all calls and then selectively turn it back on or off using the feature access codes.  This feature is on by Default.

To Activate via Portal:

• Select On and if you choose, you can checkbox "Disable Calling Line ID Delivery on Call Waiting". 
• Click Apply.  The change is effective immediately.

To Deactivate via Portal:

• Select Off and click Apply.  The change is effective immediately.

To Deactivate PER CALL via telephone:

• Dial *70, then the number you wish to call while Call Waiting is canceled.  Note: this process must be repeated with each additional call if you have this feature switched to On in the portal.

Connected Line Identification Restriction

Connected Line Identification Restriction allows you to block your number from being shown when receiving a call. Members of your group can still see your number when they call you. You have the choice of turning it on or off for all calls and then selectively turning it right back on or off using the feature access codes.  This feature is off by default.

To Activate via Portal:

• Select On and click Apply.  The change is effective immediately.

To Deactivate via Portal:

• Select Off and click Apply.  The change is effective immediately.

Do not Disturb

Allows you to send your calls directly to your voice messaging box without ringing your phone. In addition, you can make your primary phone emit a short ring burst to inform you when the call is being sent to voice messaging by using the Ring Reminder. This is important when you have forgotten the service is turned on and you are at your phone waiting to receive calls.  This feature is off by default.

To Activate via Portal:

• Select On and if desired, select the checkbox "Play Ring Reminder when a call is forwarded". 
• Click Apply.  The change is effective immediately.

To Deactivate via Portal:

• Select Off and click Apply.  The change is effective immediately.

To Activate via telephone:

• Dial *78.  The change is effective immediately.

To Deactivate via telephone:

• Dial *79.  The change is effective immediately.

Speed Dial 8

Speed Dial allows you to set up to eight speed dial numbers that can be called with the push of a button. Enter the number as you would normally dial it and then just hit that number on your touch pad to call it. You can also program your speed dial using your phone and the star code for Speed Dial.  This feature is off by default.

To Activate via Portal:

• Choose the Speed Dial Code you wish to associate to a specific number (Code 2 - 9 are available for assignment).
• Enter the phone number you wish to assign to the Speed Dial Code.
• Enter a description Name
• Repeat as necessary.
• Click Apply.  The change is effective immediately.

To Deactivate via Portal:

• Remove the phone number(s) that you wish to remove from Speed Dial 8
• Click Apply.  The change is effective immediately.

To Activate via telephone:

• Dial *74, then the number you wish to use as the code, then the phone number.  Example Dial *74 3 2400006666 allows you to use code 3 for phone number (240)-000-6666.
  • To use the feature, dial the code for the number you wish to dial, then #.  Example Dial 3#

Speed Dial 100

Speed Dial 100 allows you to set up to 100 speed dial phone numbers that can be called with the push of a few buttons. Enter the number as you would normally dial it and then just hit the speed code prefix and number on your touch pad to call it. You can also program your speed dial using your phone and the star code for Speed Dial 100.  This feature is off by default.

To Activate via Portal:

• Click Add to see the settings menu.
• Select the Speed Code you wish to use.  The range to select from is 00-99.
• Add a description to help you remember the number you are configuring.
• Enter the phone number you wish to setup for Speed Dial 100.
• Click Apply.
• Repeat as necessary.  The change is effective immediately.

If you wish to edit any entries, click "Edit" for the entry you specifically want to edit.

To Deactivate via Portal:

• Select the checkbox "Delete" for the entry you wish to remove.
• Click Delete.
• Repeat as necessary.  The change is effective immediately.

To Activate via telephone:

• Dial *75, then the 2-digit code you wish to program, followed by the number you wish to have dialed.  A confirmation announcement will play.  Example Dial *75 18 2400007878 allows you to use code 18 for telephone number (240)-000-7878.
  • To use this feature, dial the code for the number you wish to dial, then #.  Example Dial 18#.
  • To dial the most recently provisioned speed dial code, dial ** then the code.  Example **18  Note: This feature is available after immediate configuration of the most recent Speed Dial Code.

Call Hold

This feature would be used in the event that you need to place the caller on hold and leave the phone briefly.

• Press the flash hook key and the call will be placed on hold.
• To Resume the call, press the flash hook key again.

Call Return

Use this feature to call the last party who called your number, whether or not the call was answered.

• Press *69 while off hook.  The previous number will be dialed.
  • If you wish to hear an audio playback of the number of the last caller, press *69 then option 1 when prompted.

Call Transfer

Use this feature to transfer a call to another party. 

• Use the flash key to place the call on hold, then dial the telephone number you wish to transfer to.
• To announce the call before it is transferred, wait until the party answers and inform them about the call before hanging up.
• The call can be transferred without announcement if desired; simply hang up once the number has been dialed and starts ringing.

Call Park

This feature allows you to park a call in a select group for anyone in that group to pick up.

• Use *68 to park a call, and *88 to retrieve a call.

Inbound Calling Line ID Delivery

A caller's identity (phone number) will be displayed (if available).

Inbound Calling Line Name Delivery

A caller's name will be displayed (if available).

Last Number Redial

Use this feature to redial the last number you called.  Simply press *66.

Three Way Calling

Use this feature to create a three way call.  When this service is assigned, you can place a three-way call using the flash based services.

While engaged on call:

• Press flash hook on phone.  The initial call is placed on hold.
• Enter complete phone number or extension of third party.  You can press # to signal the end of the phone number.
• When third party is connected, press flash hook again.  All parties will then be connected in three-way call.
• To drop the third party caller, press flash hook again.
• If either two parties hang up, your call with the remaining party is intact.  If you disconnect, all parties are disconnected.

Automatic Callback

Use this feature if you receive a busy signal and wish to monitor the busy party (within the same call group) and automatically establish a call when the busy party becomes available.

To Use this feature:

• Enter the appropriate digit as prompted by phone system when you receive a busy signal.