Frequently Asked Questions
How fast is it?
We offer the following Residential packages & speeds:
- Go Fast: 10M Down/1M Up
- Ultra Fast 30: 30M Down/5M Up
- Ultra Fast 50: 50M Down/5M Up
- Ultra Fast 75: 75M Down/5M Up
- Ultra Fast 100: 100M Down/5M Up
- Ultra Fast 150: 150M Down/10M Up
*Actual speed will vary. Factors that affect downstream data speed include: overall network traffic; the computer's performance and configuration; accessing non-cached or cached data; location and configuration of the accessed server; performance characteristics of each component of the data network; the number of users and all users' compliance with MyACTV's Acceptable Use Policy, available at http://www.myactv.net/legal/aup.php . Upstream data transfer is limited to 1M, 5M or 10M respectively.
I already have the service but I need to replace my modem?
What is spyware?
What are your email server settings?
Outgoing mail server (SMTP): mail.myactv.net
What ports do you block?
tcp port 135
tcp port 139
udp port 135
udp port 139
tcp port 1080
Will I be provided with a static or dynamic IP address?
Residential service provides a dynamic IP address.
What is a firewall?
How do I connect a different device to the modem?
What does MyACTV do to stop spam?
All myactv.net email is filtered for spam (and viruses). Webmail is where you may adjust your spam settings or see what messages have been filtered. For more information please review our Knowledge Base article on Spam Control.
Do you offer Antivirus software?
If you do not have antivirus software installed on your pc at the time of the modem install, our technicians will install AVG's free antivirus program at no extra cost.
If you are interested in installing a free antivirus program please visit the Helpful Software category within our Knowledge Base.
How does the cable connect to my computer?
The cable is connected to a cable modem located next to your computer. The cable modem is connected to your computer using a Network Interface Card (NIC) on your PC.
Can I network more than one computer?
Note: Hubs require additional IP addresses, a $6.95 fee is charged for each additional ip address.
What do the lights on my cable modem indicate?
|Power||The power light should always be steady.|
|Receive||The receive light should be steady when the downstream signal is confirmed.|
|Send||The send light should be steady when the upstream signal is confirmed.|
|Online||The online light should be steady and indicates the downstream and upstream signals have been confirmed, and is searching for an IP address.|
|PC Activity||The PC Activity light will be steady when it is connected to a CPE device and will blink when transmitting data.|
|Standby||The standby light is steady when the modem is in Standby.|
How does MyACTV protect my privacy?
What is webmail?
How much Webspace can I have?
Are any service contracts required?
Do you offer technical support?
With MyACTV service, do I need an Internet Service Provider(ISP)?
Can I move my modem to another room?
How do I report Abuse?
To submit an Abuse report, including viruses, unwanted attacks, or spam, please email
Each report must contain the following:
Reports must include the full headers and body of the original email message.
Include the IP Address, time and date of the occurrence, and time zone.