THE CABLE PRIVACY ACT
The Cable Act requires us to inform you about our collection, use and disclosure of your personally identifiable subscriber information.
BUSINESS RECORDS - INFORMATION COLLECTED/NATURE OF USE
To provide reliable, high quality service and maintain adequate records, we keep regular business records that contain your name, address, telephone number, social security number, and other personally identifiable information. Such records include billing, payment, deposit, complaint and service records, records of information you have furnished to us, such as the location and number of television sets connected to cable and the service options you have chosen. We may also collect and maintain information about you that enables us to provide a more personalized online experience, such as your locate and preferences you indicate with respect to service options. We use this information to sell, maintain, disconnect, and reconnect services; to make sure that you are being billed properly for the services you receive; to maintain financial, accounting, tax, service, and property records including records required by the terms of our franchise; and for the purposes described below. By using the Service or AntietamBroadband.net, you consent to the collection of this information.
As required by the Cable Act, we destroy subscriber information that we deem is no longer necessary (in our sole discretion) for the purpose for which it was collected unless there is a legitimate request or order to inspect the information still outstanding.
The Cable Act allows us to disclose your name and address for mailing lists and other purposes unless you object. However, such disclosures of names and addresses will not be in any form that discloses the extent of viewing or other use you make of any service we provide. If you do not wish to have your name and address included on a subscriber list that may be used for mailing lists and other purposes, please advise us by sending us a directive to that effect. Please specify your name, address, service account number and the specific action(s) you wish us to take on your behalf. Within a reasonable time following receipt we will remove your name, according to your request.
DISCLOSURE BY COURT ORDER
The Cable Act provides that the government may seek a court order to obtain personally identifiable information, if it offers evidence that such records are material to a criminal case, and if you are given the opportunity to appear to contest the evidence.
As a cable subscriber, you have the right to review any personal information held by us that pertains to you by giving us a reasonable period of time to locate and, if necessary, prepare the information for your review. (Preparation is sometimes necessary to avoid disclosure of information relating to other subscribers.) You are not entitled to inspect records containing information about other customers; and you are not entitled to access to our billing system. If you wish to review your personal information, please contact us by writing to: Antietam Broadband, Inc., 1000 Willow Circle, Hagerstown, Maryland 21740. Any personal information that we collect or maintain that pertains to you may be corrected upon your request if it is found to be in error. You may bring a private civil action in the U.S. District Court and you may ask to recover damages, costs and attorney's fees if the limits under the Cable Act have been violated.
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